If your email isn’t working properly, don’t worry - most issues are quick to fix.
Use the checks below to get things back up and running.
Step 1: Check Your Login Details
The most common issue is incorrect login details.
Make sure:
- Your email address is entered correctly
- Your password is correct
If needed, try logging in via webmail to confirm:
???? https://yourdomain.co.uk/webmail
Step 2: Check Your Device Settings
If you’re using an app like Outlook or your phone:
- Make sure IMAP is selected (not POP3)
- Double-check your server settings
Correct settings:
- Incoming server → mail.yourdomain.co.uk
- IMAP port → 993
- Outgoing server → mail.yourdomain.co.uk
- SMTP port → 465
- Encryption → SSL/TLS enabled
Step 3: Check Your Internet Connection
Make sure your device is connected to the internet.
Try loading a website to confirm.
Step 4: Has Your Domain Fully Connected?
If your email was recently set up:
- Your domain may still be updating
- This can take a few hours (up to 24 hours in some cases)
Step 5: Check If You Can Send or Receive
Understanding the issue helps narrow it down:
- Can’t receive emails? → Check IMAP settings
- Can’t send emails? → Check SMTP settings
- Neither working? → Check login details or domain connection
Step 6: Restart Your Email App
Sometimes a simple restart can fix syncing issues.
- Close the app completely
- Reopen it and try again
Step 7: Try Removing and Re-Adding the Account
If nothing else works:
- Remove your email account from your device
- Add it again using the correct settings
Still Not Working?
If you’ve tried everything above and it’s still not working, we’re here to help.
What to Include in Your Support Ticket
To speed things up, include:
- Your email address
- What isn’t working (sending, receiving, or both)
- Any error messages
- The device or app you’re using
Need Help?
Raise a support ticket and we’ll take a look for you.
